Justin Zuchowski

United States Olympic & Paralympic Committee

• Successfully launched a new internal Service Management platform for the IT department from vendor selection through ongoing maintenance and support development.
• Owned deployment changes for various core technology products and managed CMS platform access and maintenance for over 25 external National Governing Body organizations.
• Gathered requirements for CMS enhancements (teamusa.org), led CMS migration support with external vendors, and mentored junior analysts on Azure DevOps processes.
• Led functional and user acceptance testing (UAT) groups for multiple software solutions.

Forcivity (Acquired by Apps Associates)

Salesforce Project Manager, Implementations | Feb 2022 – Aug 2022

• Developed customer project plans for Salesforce implementations, managing scope and change orders throughout project execution.
• Led internal and customer-facing backlog prioritization sessions with Solution Architects, BAs, and developers.
• Authored backlog requirements, Acceptance Criteria, and conducted internal QA alongside customer UAT.

LHH

Salesforce Business Analyst, IT Sales & Marketing | May 2021 – Feb 2022

• Created the initial Sales & Marketing product backlog for a newly formed IT agile team.
• Elicited business requirements across Sales and Marketing divisions and wrote feature/user-story level backlog items for sprints.
• Presented new technical solutions to IT Security, Architecture Review, Legal, and Procurement governance bodies.

Ivanti Software

• Served on a Scrum team supporting internal Business Applications, focusing on Salesforce Administration and 3rd-party software integrations.
• Translated functional requirements into technical user stories during Scrum ceremonies and managed UAT across cross-functional groups.
• Served as primary escalation point for Tier I/II service desk system bugs.
• Managed full lifecycle software implementations and developed Statements of Work (SOWs) and project plans.